Skip to content
English
Go to www.mybespokeroom.com
  • There are no suggestions because the search field is empty.

How do I exchange or return any faulty or unwanted items?

Go to "My Orders" and Request Return/Exchange

How do I request a return or exchange?

If something isn’t quite right, we’re here to help. Simply head to My Orders in your account and click “Request Return/Exchange” at the top of your order summary. Fill in the short form and our Shopping Support team will take care of the rest.

A few helpful things to note:

  • Returns should be requested within 14 days of delivery.

  • Items need to be unused and returned in their original packaging so the supplier can accept the return.

  • In some cases, return shipping or handling costs may apply if these aren’t covered by the supplier.

  • If an item is delayed or out of stock and this causes your qualifying order to fall below a £1,000 Shopping Credit threshold, the relevant £50 credit will be returned to your account to use on another qualifying order within its 6-month validity period. 

Once your request is submitted, our team will guide you through the process to make it as smooth and hassle-free as possible.