Support

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Support

Our Shopping Service

Our Shopping Service

Shop confidently with our support team.

Who do I contact if I have any questions regarding my order? Or need help with my furniture order?

How does the shopping service work?

Which suppliers will you recommend?

Is there limited time to purchase products from my design?

What happens if one of your suppliers goes into administration or liquidation?

Am I obliged to use the shopping service?

Order Logistics

Do I have to order all at once or place multiple orders?

How long will delivery take?

How do I know when my items will be delivered?

Can I delay the delivery of my items?

How do I exchange or return any faulty or unwanted items?

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£100 Shopping Credit

How do I use my £100 Shopping Credit?

I'm working on multiple room designs and have a few shopping credits – how many can I use at once?

My basket is under £1,000 – can I use part of my shopping credit?

Is there an expiry date on my shopping credit?

Something is delayed or out of stock which takes my spend under £1,000 from an existing order - what happens then?

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Price Match Promise

What is our Price Match Promise?

Do I pay the same price for items by ordering through you?

What if I see a price difference or retailer promotion?

Exclusive Discounts

How do the exclusive discounts work?