General Support
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      1. Support
      2. General Support

      I need more time, what can I do?

      Contact us to pause your design

      To get the best experience, we recommend having the time to dedicate to the design process. So if you need to put the breaks on your design - don't panic!

      If the timing isn’t working for you, we will simply pause your design for you. We will then reassign your designer to another customer until you're ready.  Don’t worry though, we will reconnect you when you’re ready to pick up where you left off but there might be a small waiting time while they finish off their other projects.

      When you're ready to begin the design process again, just drop us an email at hello@mybespokeroom.com. 

       

      Why can't I immediately restart my project?

      Your designer will be working on additional projects whilst your design is paused.  They may need some time to complete these designs before they can give your project the focus it deserves.  When you let us know that you would like to restart, we will advise you when your designer will be in touch again.  
       

      During the pause, my needs have changed

      Don't worry, if we have completed your layouts or agreed on your design direction and you have changed your mind during the pause, we can make adjustments for you, before continuing on as normal.  You can also buy additional time with your designer to cover this at £65 an hour.  Just let us know what you want to change and we can provide a quote for these adjustments for you. 

       

      I'm not ready to shop, what if the items will go out of stock?

      Unfortunately, we have no control over supplier stock levels but in some cases, the shopping support team may be able to advise you if something looks like it might go out of stock.  We make multiple suggestions on every item you need so that you have plenty of choices. 
      However, if you know that you won't be able to shop your design for some months, it is worth either waiting to start your design until you are ready or pausing before we get to the sourcing stage of the design process. This will mean that you have the most choice later on.  
      Book a call with us to have a FREE chat with one of our team to see how we can help you!